When you travel with us, we want you to have the experience you’ve been imagining. And, when you’re looking for inspiration and help on planning your next trip, we want to give you the ideas you’re looking for. To help us do this, we need to ask you for a little personal information. But, we know how important it is to keep your personal information safe, and we’ll always be open with you about how we collect and keep it.
We’ll ask you for information such as your name and contact information, your email address, and, if you travel with us, your passport details. We collect your personal data for three main reasons:
When you visit our website or use our mobile and/or tablet apps, to give you the best possible experience, based on what you want to find out and which device you’re using.
So we can contact you successfully, if you get in touch or ask us for information.
And, when we’re planning your trip, to ensure that we make the right arrangements for you.
If you’re travelling with us, we’ll ask you to tell us a little more about yourself, such as any health conditions. We only do this so we can plan your trip around any special requirements you might have.
It is true that few of our web pages use “cookies” to serve the customers better and to provide them the personalized information they need from our site. Cookies only identify the websites to smooth the progress of your next visit to our site. Information that we collect through them is used only to analyze and improve our services for you. No individual information related to your identity is collected or used in this process.
How we share your personal information
We’ll only either ask you for personal information directly or, with your permission, gather it by tracking how you use our website or our mobile and/or tablet apps. We won’t share your personal information with third parties for any marketing activities.
When we do share your personal information, it’s always so we can provide you with a better service when you’re travelling with us.
Safeguarding your personal information
We keep your personal information securely, and we only keep it for limited and appropriate amounts of time. If you’d like to stop receiving our email marketing, you can click ‘unsubscribe’ at any time.
How we share personal information?
In order to make sure that we run our business efficiently, and to make sure that you get the service that you expect, we will need to share your personal information, from time to time, as necessary, with the following third parties:
a. Selected trusted third party business partners (such as the local businesses we partner with in the locations our customers travel to) and service providers to perform services related to the contracts we enter into with you.
b. Prospective buyers of our business or assets, which may include your personal information.
c. Any other third parties if necessary to comply with legal obligations or enforce agreements, for example, we are required to provide airlines with a passenger mobile phone number and email contact details under IATA Resolution 830d for the airline to inform the passenger of any operational difficulties.
d. Any other third parties if this is necessary to protect our or your rights, property, or safety and/or those of others.
We do not share your personal information with third parties for them to use for the purposes of sending you marketing information or for those third parties to use your information for their own purposes.
Safeguard Sensitive Information:-Sensitive information like Credit/Debit Card and Net Banking Details are mainly collected by the payment gateways and banks and not by TigerRoutes. However, if still this information is stored on our site, it remains completely unshared and safe, excluding that if it has been shared with any third party by fault through you while browsing our website. Sometimes, such information is shared with certain third parties to process the Cashback offers & discounts, if applicable.
10 NOV 2020